FAQs
Shipping and delivery (Australia)
Do you offer free shipping?
Yes, we offer free shipping Australia wide.
How long does shipping take?
Orders are typically dispatched within 0 to 2 business days. Delivery is usually 3 to 5 business days, and can take up to 7 business days for Darwin and some regional areas.
Who delivers my order?
Orders are delivered through Australia Post Express.
Do you ship to PO Boxes?
No, PO Boxes are not accepted.
I have a delivery question, who do I contact?
Please contact us with your delivery query and we’ll do our best to help.
Returns and refunds
What is your refund and return policy?
By purchasing online from TNS Hair, you agree to our Refund and Return Policy. Offline purchases are not covered by this policy.
Defective product returns (online purchases)
If you receive a defective product from an online purchase, contact us via the Contact Us form or email info@tnshotbrush.com. If it’s confirmed defective:
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You can return the product for a full refund or exchange
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You are responsible for the product until we receive it, so please keep it in original condition with original packaging
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Once received and inspected, we will email you a status update
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Return shipping costs are the customer’s responsibility (we recommend proof of postage or a tracking number)
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Approved refunds are applied to the original payment method (credit card or PayPal)
What counts as a “defective” product?
A TNS Hair product is considered defective if:
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The unit does not turn on
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The unit shuts down by itself during use
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The unit does not reach the set temperature
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The LCD screen does not turn on
What is not covered by refund or replacement?
Not covered:
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Wear and tear or physical damage caused by improper use
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Change of mind or customer dissatisfaction with results
Do you offer a money back guarantee?
Yes. We offer a 30 day money back guarantee for online purchases. If you’re not completely satisfied, you may return your product within 30 days from the purchase date for a full refund.
30 day money back guarantee conditions
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Applies exclusively to online purchases
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Item must be in original packaging and condition
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Proof of purchase is required
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Return shipping fees are the customer’s responsibility unless the item is defective
Warranty
What warranty do you offer?
TNS Hair tools include a 2 year warranty (as shown on product pages).
How do I claim warranty?
Warranty claims require proof of purchase and apply to the original purchaser only (not transferrable). For support, contact us with your order details and the issue you’re experiencing.
What is not covered under warranty?
Warranty does not cover:
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Misuse, negligence, accidental damage
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Normal wear and tear
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Failure to follow operating instructions
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Damage to the power cord due to misuse (for example pulling by the cord, twisting, or wrapping around the unit while hot)
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Any accessories included with the unit
Payments and security
How secure is my payment information?
Your payment information is encrypted and processed through secure servers.
What payment methods do you accept?
Checkout options shown across the site include PayPal and major cards, plus options like Apple Pay, Google Pay, Shop Pay, and more.
Product and safety questions
Are TNS Hair products safe to use during pregnancy and breastfeeding?
We prioritise the safety and well-being of our customers. While our haircare products contain naturally derived ingredients, including many certified organic essential oils, we recommend consulting your medical health professional and referring them to our listed ingredients, which can be found on our website. This will help address any concerns you may have during pregnancy and breastfeeding.
Are TNS Hair products cruelty free?
Yes, TNS Hair products are never tested on animals.
How long does the TNS Auto Curler take to heat up?
About 60 seconds.
What safety features are included in the TNS Auto Curler?
The Auto Curler includes three heat settings, a 360 degree swivel cord, and a 45 minute automatic shut off.
Can I use styling products before or after using the Auto Curler?
It’s best to use styling products after curling, and make sure hair is completely dry before styling.
Is the Auto Curler suitable for all hair types and lengths?
The three heat settings make it suitable for all hair. For thicker hair, use smaller sections to get your desired result.
Is it safe to use after keratin treatments?
Yes, as long as you follow your stylist’s advice and use sensible heat.
Gift wrap
Does the TNS Auto Curler come gift wrapped?
At checkout, you can add TNS Signature Gift Wrap. We’ll wrap your order in premium packaging.
Orders and product availability
Can you refuse or cancel an order?
We reserve the right to refuse any order and can limit or cancel quantities purchased per person, per household, or per order.
Stores and contact
How do I contact TNS Hair?
Use the Contact Us form on our Contact page. For refund and return questions, you can also email info@tnshotbrush.com
Do you have physical store locations?
Yes:
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Shop 2007, Level 2 Westfield Sydney, 188 Pitt St, Sydney NSW 2000
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Shop 300, Westfield Marion, 297 Diagonal Road, Oaklands Park SA 5046
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Shop 100, 100 Rundle Mall, Adelaide SA 5000
Wholesale
Do you offer wholesale?
Yes. We offer wholesale partnerships and tailored offers via our Wholesale page. tnshair.com.au
Why partner with TNS Hair (wholesale)?
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Premium quality products trusted by professionals
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Competitive pricing for strong margins
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Free marketing materials and product training
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Dedicated customer support
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Fast shipping across Australia
Referral and creator program
Do you have a referral program?
Yes. Share your unique referral link. When your friends make their first purchase using your link, you receive 15% of their first order value as a reward. There’s no limit to how much you can earn. tnshair.com.au
What partnership opportunities are available?
Affiliate marketing and discount codes.