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Products & Styling
How does the TNS Auto Curler work? add remove
The Auto Curler has an intelligent rotating barrel that automatically wraps your hair, heats it evenly with its diamond-titanium-ceramic coating, and releases a perfect curl in about 8 seconds. Simply place a section of dry hair into the opening, press the button, and the barrel does the rest. No wrapping, no burning, no skill required.
Is the Auto Curler safe for fine hair? add remove
Yes. The Auto Curler has three adjustable heat settings so you can use lower temperatures for fine or damaged hair. The enclosed barrel design also means your fingers never touch hot surfaces, and the 45-minute automatic shut-off provides an extra safety layer.
Can I use the Auto Curler on wet hair? add remove
No. Hair must be completely dry before using the Auto Curler. Using it on wet or damp hair can cause steam damage. Blow-dry your hair fully first, then curl.
How long does it take the Auto Curler to heat up? add remove
About 60 seconds to reach full temperature. The LCD screen displays the current temperature so you know exactly when it is ready.
What is the TNS SuperSilk and how is it different from a flat iron? add remove
The SuperSilk is a wet-to-straight airflow styler that straightens towel-dried hair in one step without hot plates. Unlike flat irons that press hair between 230-degree plates, the SuperSilk uses controlled airflow and lower heat. This dramatically reduces heat damage and makes it safe for extensions and chemically treated hair.
Does the Straightening Brush work as well as a flat iron? add remove
For most hair types, yes — and it is faster. The ionic ceramic bristles smooth and straighten in a single pass like brushing your hair normally. You get smooth, frizz-free results in under 5 minutes without sectioning. For very thick or tightly coiled hair that needs extreme pin-straight results, a flat iron may still be preferred.
What makes the Flexi Brush different from other detangling brushes? add remove
The Flexi Brush has a vented flex-frame that bends with your hair rather than forcing through knots. This means less pulling, less breakage, and less pain — especially on wet hair when it is most vulnerable. It works on all hair types including extensions and wigs.
Can I use styling products with TNS tools? add remove
Yes, but apply styling products after curling or straightening, not before. Heat protectant spray can be applied to dry hair before using heated tools. Never apply product to the barrel or bristles directly.
Shipping & Delivery
Do you offer free shipping? add remove
Yes. We offer free express shipping on all orders within the United States. No minimum purchase required.
How long does shipping take? add remove
Orders are dispatched within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number by email once your order ships.
Do you ship to PO Boxes? add remove
No. We require a physical street address for delivery to ensure your package arrives safely.
Returns & Refunds
What is your return policy? add remove
We offer a 60-day money-back guarantee on all online purchases. If you are not satisfied with your TNS product, contact us within 60 days for a full refund. The product must be in its original packaging with proof of purchase.
How do I return a product? add remove
Contact our support team through the Contact Us page or email us with your order number. We will provide return instructions and a shipping address. Refunds are processed to your original payment method within 5-10 business days of receiving the return.
What if my product is defective? add remove
If your product does not turn on, shuts down during use, does not reach the set temperature, or has a non-functioning display, contact us immediately. Defective products are covered for a full refund or exchange, and we cover return shipping costs for confirmed defects.
Warranty
What warranty do TNS products come with? add remove
All TNS Hair tools come with a 2-year replacement warranty. If your product develops a manufacturing defect within 2 years of purchase, we will replace it free of charge. Proof of purchase is required.
What is NOT covered by warranty? add remove
The warranty does not cover damage from misuse, accidental drops, water damage, unauthorized repair attempts, or normal wear and tear. Power cord damage from improper storage is also not covered.
How do I make a warranty claim? add remove
Contact us via our Contact Us page with your order number, a description of the issue, and a short video showing the problem if possible. Our team will review and respond within 2 business days.
Payment & Security
What payment methods do you accept? add remove
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure? add remove
Yes. All transactions are encrypted and processed through Shopify's PCI-compliant secure payment infrastructure. We never store your full credit card details.
Still Have Questions?
Our support team is available to help with any questions about your TNS products.