2-Year Replacement Warranty
We stand behind every tool we make. Your investment is protected from day one.
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Your Investment, Fully Secured.
Every TNS Hair tool comes with a 2-year replacement warranty from the date of purchase. If your product develops a manufacturing defect during normal use within the warranty period, we will replace it free of charge.
No fuss, no back-and-forth. Just a straightforward commitment to quality — backed by real support.
How do I make a warranty claim?
- Visit our Contact page and submit your order number along with a description of the issue.
- If possible, include a short video demonstrating the defect — this speeds up our review process significantly.
- Our support team reviews all warranty requests within 2 business days.
- If your claim is approved, a replacement product will be shipped to you at no cost.
What is NOT covered?
- Damage resulting from misuse, drops, or water exposure
- Unauthorized disassembly or repair attempts
- Normal wear and tear over time
- Power cord damage caused by improper storage or handling
- Cosmetic damage that does not affect the function of the product
Important warranty details
- Proof of purchase is required for all warranty claims
- The warranty is non-transferable — coverage applies to the original purchaser only
- Replacement products are covered for the balance of the original warranty period
Ready to Make a Claim?
Our support team is available to help you through the warranty process quickly and easily.
